Gl99 believes gaming should be a healthy part of entertainment — not a source of stress or addiction. We are fully committed to the wellbeing of every player.
Gl99 maintains multiple safeguards to keep your gaming experience safe.
At gl99, you can set your own daily, weekly, or monthly deposit cap. Once that limit is reached, no further deposits can be made — this is your first line of financial protection.
As part of Responsible Gaming, gl99 lets you take a break from gaming for a set period. Set a cooling-off period anywhere from 24 hours up to 6 weeks, and give your mind a rest.
If you feel your gaming is getting out of control, use gl99's Self-Exclusion option. Once activated, you will not be able to log into your account under any circumstances until the set period expires.
Gl99 ensures that only users aged 18 or above can create an account on the platform. Age and identity verification are mandatory at registration.
Gl99 lets you set a maximum amount you can lose within a given period before you start playing. Once that limit is reached, gaming stops automatically.
Gl99's trained support team is available 24/7. For any gaming-related concerns or issues, they will assist you confidentially and refer you to specialist organisations if needed.
Responsible Gaming means enjoying gaming as a healthy, controlled part of your life — knowing when to stop, how much to spend, and how much time to give it. gl99 always wants every player to game in a mindful and balanced way.
Gaming is fundamentally a form of entertainment — a source of fun and excitement for many. But when it starts affecting other areas of life — family, work, finances, or mental health — it becomes a problem. gl99's Responsible Gaming policy exists to prevent that from happening.
Responsible Gaming at gl99 is built on three core principles: Awareness, Control, and Support. We believe every player has the right to know their limits and enjoy gaming within them.
gl99 believes gaming should always be enjoyable. If it starts feeling stressful rather than fun, that's the right time to stop.
Problem gaming usually develops gradually and can be hard to spot early on. gl99 wants you to be able to recognize the signs yourself. If several of the following symptoms apply to you, it may be time to seek help.
If any of the above signs appear regularly, please contact gl99's support team without delay. Asking for help is not a weakness — it takes real courage.
Gl99 provides players with several effective protection tools that you can activate directly from your account settings.
Set your own daily, weekly, and monthly deposit limits. Reductions take effect immediately; increases only apply after 24 hours.
Decide in advance how much you can afford to lose in a session. Once you hit that limit, gaming stops automatically.
Need a short break? Temporarily suspend your account for anywhere between 24 hours and 6 weeks. You won't be able to log in during this period.
Activate self-exclusion for an extended break, with durations ranging from 6 months to 5 years. You cannot return before the period ends.
Decide in advance how long you want to play. When the time is up, gl99 will automatically end your session.
Gl99 sends regular notifications to remind you how long you've been playing and how much you've spent.
Follow these simple tips for responsible gaming at gl99. They'll keep your experience enjoyable and help you avoid potential issues.
Gl99 believes an informed player is the best player. Know your limits, respect yourself, and enjoy gaming responsibly.
Answer the questions below honestly. This isn't a formal test — just a simple self-check for your own awareness.
| Question | Never | Sometimes | Often |
|---|---|---|---|
| Spending more on gaming than you can afford? | ✓ | ! | ✗ |
| Do you keep playing to try to win back what you've lost? | ✓ | ! | ✗ |
| Do you find it difficult to stop gaming? | ✓ | ! | ✗ |
| Do you lie to family or friends about your gaming? | ✓ | ! | ✗ |
| Do you get moody or irritable when you're not gaming? | ✓ | ! | ✗ |
| Do you neglect work or family responsibilities? | ✓ | ! | ✗ |
Gl99 believes seeking help is an act of courage. If you feel gaming is affecting your life, gl99's support team will be there for you first. Our trained staff will assist you with complete confidentiality.
Beyond gl99's in-app support, you can activate any protection tool directly from the "Responsible Gaming" section in your account settings. For immediate assistance, log in to your account and reach us via live chat.
gl99 support email: [email protected] — We respond within 24 hours.
Gaming addiction is a recognised mental health condition and is treatable. Many people have overcome it with the help of a professional psychiatrist or counsellor. gl99 is always ready to point you toward the right professional support.
Gl99 is strictly for users aged 18 and above. We are committed to fully preventing minors from accessing the platform — but your role as a parent or guardian is equally important.
Gl99 applies a KYC verification process for all registrations, making it virtually impossible for minors to create an account.
Gl99 is always with you — to ensure safe, healthy, and responsible gaming. Join today and make use of our protection tools.